FAQ - What you need to know about flooring

Frequently Asked Questions

We know that when you start looking at your flooring things can quickly get confusing. That's why we've taken the time to answer some of the burning flooring questions you might have. Carpet or vinyl, timber or cork we have the answer. So drop us a message and let us help you with your flooring decision.

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What is the difference between broadloom and square metre?

Carpet rolls are generally 3.66m in width. 1m x 3.66 is classified as 1 broadloom meter. If you are trying to work out the square meter cost of a broadloom carpet, divide the price by 3.66m

Can my underlay be reused with the new carpet?

We recommend not using pre loved underlay with your new carpet as this can void warranties. Underlay must have a service life no shorter than the new carpet.

How long will it take to install my new flooring?

Each project varies in how long it will take dependant on what is involved. On average most residential projects are wrapped up within 1-3 days. We can advise you accurately once we have inspected your project.

What's included in the "Free measure and quote service?"

A free measure and quote includes us visiting your site location and measuring up spaces you wish to put new flooring in. We will also inspect your subfloor for any preparation that may be required. It is a great time to discuss any questions you may have regarding the installation as we will be able to answer everything onsite for you. We will then prepare a quotation based on your preferred floor coverings. We aim to get our quotations back within 48 hours.

Does my furniture need to be shifted?

All areas that are getting new flooring need to be fully clear of all personal belongings and furniture. Our team can assist with shifting furniture if you have requested this to be apart of your project. We will work out a structured plan with you to make the shifting process easy, especially if you have some awkward spaces.

Can you take away our old carpet?

Absolutely. We can uplift and dispose of your existing flooring. Just let us know if this is something you wish for us to take care of.

More Flooring FAQs

Recently we've found that people had more questions when it came to purchasing carpet or flooring, so we put together more answers for your flooring questions. If you have any other flooring questions or would like to book a free measure or quote for flooring in Queenstown, Cromwell, Wanaka, Alexandra then send us a message.

How long have you been in the business?

Each of our staff have been in flooring for varied lengths of time from 3 years to 15 years. Troy and Rose have been installing carpet and flooring for 15 years .

Who will be working on the project?

We are a small tight knit team. This means we can guarantee the best quality on all of our installations. From initial consultation to final handover every person you meet is one of the Flooring First crew. Our team is a local team who live split across the region in Queenstown, Wanaka, Alexandra and Cromwell. All of our installations are overseen by Troy our head installer. If you have more questions about our on-site team, please get intouch with us.

What training and licensing do you have?

All of our team’s qualifications are under NZQA orinternational authorities. Our showroom staff also are under qualifications tooin floor planning and design. We are always striving to keep up with everchanging legislation, advice and new product knowledge.

Can you provide me with references?

We have extensive experience with installations with over 60 combined years experience in the flooring industry. See our testimonials page to read real life articles from clients who we have worked with. Alternatively take a look at our online review scores where you can read aboutmore experiences from other locals.

Will I be responsible for providing materials?

Sit back and relax. We've got everything covered. You won’tneed to purchase anything additional seeing we have discussed with you what is required. Our quote includes full supply and installation of your newfloor. We use premium products and equipment that mean your new flooringwill stand the test of time.

What happens when the cost exceeds the budget? What about changes to materials or labor pricing?

If our quotation comes in higher than what you originallyhad budgeted for – lets talk. There are so many alternative products available that we could offer to ensure the budget is not blown out. Even better – if we know the budget you are wanting to stick to, we will use this as a guide to offer you only products that will fall into your budget.

May I see examples of previous projects?

Yes – absolutely. Majority of the images you see on our social media channels are our own photos taken by our inhouse marketing legend– Oliver. If you visit our flooring product pages you will be able to see aselection of carpet, vinyl and laminate images with the flooring of your choice. You may also provide us with an image of your home, office or commercial space and we are able to give you a virtual render of the flooring in the space. This solution is available for select ranges in our carpet, vinyl and laminate ranges.