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A lady and her baby sit happy in their home

"I went for Flooring First because of the service I was getting and the advice, and just how, enthusiastic they were about it."


"We built this house in Clyde a nice rural setting and we used Flooring First to supply and install all our flooring. I was a walk in off the street, so I went into their showroom and just kind of went in enquiring. Wanting to look at getting a quote. I did go to a couple of different stores, I went for Flooring First because of the service I was getting and the advice and just how, enthusiastic they were about it, and helpful. This was our first build. So I didn't know much about it, I just knew what I wanted. I had in mind, a colour palette that I wanted, which was very natural, neutral colours. You know, cause we live in such a lovely area, I wanted it to compliment the views that we have. I was able to bring home a big hard floor sample from the showroom, put it in the room with my wall colours and things like that and get a bit of an idea of what was going to work, which I mean, I'm no interior designer. I had no idea if it was all going to come together or not, but I love the flooring. The colour hides a bit of the mess from the kids. So it's a nice practical house as well as looking great."

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That's what I'm about, build relationships and then yeah, stick with people once we've got our relationship. 

we're a fifth-generation jewellery store, so my wife is the fifth generation of Jamies, so we're the oldest family-run jewellery store in New Zealand, we wanted something fresh and modern, open plan so people could walk around just light bright. We already had a contractor actually, so he brought in Rose and yeah that was where we first met. She's really cool, she helped me through the job and she was always here cleaning up after the builders in the morning. It was great customer service, like we hit it off, they’re friendly and help you through the job and it's local as well, so it's good to support the locals and the young, I see them every day when I'm driving in the gorge because I come over from Alex every day, so I see their truck going that way and I come this way, so yeah, I know they're always busy and always working hard as well. I recommend them to anyone. Yeah, I mean I’ll definitely use them again next time we do a refit or the next time I want to put new flooring in here, that's what I'm about, build relationships and then yeah, stick with people once we've got our relationship.

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"They are the only flooring people that we will use."

That was amazing. She's so good to deal with it, I'm like, I know this is why we constantly deal with them and there's no reason that we would ever look anywhere else for any kind of flooring products. You know, they just give you the best service that you could ever provide, ensuring quality as well. You know, they do a lot of jobs and especially a lot of commercial jobs as well, they will push to work after hours and things. And yet they still make sure that everything that's done is done to the high quality standard that they're known for. Trying to make sure that the quality level is always really high can be difficult. They consistently hit that quality level and then they still make sure that there's a lot of time as well for meeting other people, like meeting our customers, they're happy to come and meet you on site and have a talk about what they're planning on doing. They are the only flooring people that we will use.

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"I don't need to waste my time going to check up on their work because I absolutely have complete trust that they would have done the best job possible."

I am the owner and property manager of 'Beatie Property Management'. Every job that I have given Rose and her team to do, she has personally come out at the end of it and checked to make sure it meets her standards. And she has very high standards, which which is great because so do I. That's why we get along so well. She's black and white. If I tell her something's too expensive or whatever, she will give me any other option that she can. She's great at communication, will always answer the phone, always send me back an email, you know, tries to get things done as soon as possible. There's no mucking around with Rose. Considering I went through my days of getting lots of different quotes from different companies, and after seeing jobs that they completed at the end, I do feel as though Flooring First's quality, it's to a high standard. Even if it's a rental, they always will do it, even if it's the cheapest of the cheapest carpets. It's finished to a high standard. You establish those really close working relationships and you're able to get things done really quickly and easily. I've complete trust in Rose and Troy, I can flick them off a job to do, and I know that it'll be done to a high standard. So I don't need to waste my time going to check up on their work, because I absolutely have complete trust that they would have done the best job possible.

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"She talked to us all the way through. Around what we wanted to have..."

I live in this home, along with my husband. The design is my husband's, something he had in his mind. He wanted something to utilize the sun and the views, which are absolutely stunning.  We wanted a home we that could live in. We've got six children and just wanted the real homely feel and with a bit of a cottage touch. But I wanted to buy local. So I sent out emails asking to make contact. Rose came back to me almost immediately and contacted me, which was one of the things that really stood out. I wanted to see whether these people were really committed to coming to us. On the day that we meet Rose, this place was just a concrete floors, nothing, and she knows what she's doing. She lined everything up perfectly. She talked to us all the way through. Around what we wanted to have, where we wanted the line, it was really methodical and efficient. Her service was just outstanding.

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